How should change be regarded according to the material?

• A. Crisis
• B. Happenstance
• C. Event
• D. Problem

Answer: (C)

Change should be regarded as an event—something that occurs within normal operations and can be anticipated, planned for, and managed. Seeing change this way helps staff prepare, communicate, and adjust how services are delivered, rather than treating it as a crisis, random happenstance, or a problem to be fixed. In practice, you’d assess the impact of the change, update procedures and scripts, train the team, and inform the public so service remains smooth even as policies or tools shift. A crisis implies urgent disruption, happenstance suggests randomness beyond control, and a problem points to something wrong to solve; viewing change as an event frames it as a normal transition that can be handled with established processes.