Which of the following is listed as a WOW service outcome?

• A. Dry cleaning of uniforms
• B. Increased call volume
• C. Happy customers and bosses
• D. Shorter training times

Answer: (C)

WOW service outcomes focus on the impact of service on people—the customers and the organization. The best choice, “happy customers and bosses,” shows both external satisfaction and internal approval, which together indicate a memorable, positive service experience that strengthens loyalty and leadership support. That combination is exactly what a WOW outcome aims to achieve.

The other options describe tasks or metrics rather than the outcome of service. Dry cleaning uniforms is an operational task, not the end result of service quality. Increased call volume is a workload measure, not a customer-facing outcome. Shorter training times are an efficiency metric, not the effect of service on people.